Terms of use

In force from 16 September 2026. The French version is the reference version.

These terms govern the use of Arrivos by a client organisation and by the people it authorises. They complement the service agreement signed with the organisation; where the two differ, the signed agreement prevails.

1. The parties

The service is provided by Logiciels Writ ("we") to the organisation that signed the service agreement ("the organisation"). Each person who signs in does so on the organisation's behalf.

2. The service

Arrivos reads the organisation's supplier invoices, matches them against the catalogue of its Auphan point of sale, flags incoherent prices and likely duplicates, then files the invoice into the point of sale when the user asks it to. It also handles transfers between shops, saving PDFs into a folder and sending a mail after each filing. Access to the Auphan point of sale, the Microsoft 365 account and the organisation's other services is governed by the organisation's own agreements with those providers.

3. Availability

We aim for 99.5% availability per month during shop hours, 06:00 to 20:00 Eastern time. Planned work is done outside those hours where possible, and announced to the organisation in advance. An outage of Auphan, Writ, Microsoft or another service the app depends on is not an unavailability of the service, but we tell the organisation as soon as we see it.

4. Support

An incident that stops an open shop from filing its invoices is handled from 06:00 to 20:00 Eastern time, every day. Other requests are answered on the next business day. The organisation names one or more administrators who are our contacts.

5. The organisation's data

The data the organisation and its shops put into the service belongs to the organisation: invoices, catalogues, learned matches, price history, transfers, reports and settings. We use it only to provide the service, as the privacy notice describes, and share it only with the service providers named there. The reading rules written for a supplier hold only the structure of that supplier's invoices; they are shared between organisations so that the supplier's next invoice is read without artificial intelligence.

6. Writes to the point of sale

Every write to the point of sale, whether an invoice, a transfer or its reversal, is started by a person pressing the button that makes it, after seeing the document to be filed. The app never files anything on its own. It checks the total before saving and flags differences, but the person who confirms remains responsible for checking the document they file.

7. Liability

We provide the service with care and correct any error that comes from it at no charge. To the extent the law allows, we are not liable for a write a user confirmed, for inaccurate data supplied by a supplier or by the point of sale, or for indirect damage. Our total liability is limited to the amounts the organisation paid for the service in the twelve months before the event. Nothing in these terms limits a liability that cannot be limited under Quebec law, in particular for gross or intentional fault.

8. Accounts and security

Each person signs in with their own Auphan account and keeps their password confidential. The organisation tells us without delay of any access it did not authorise. It is forbidden to try to get around the service's limits, to reach another organisation's data or to use the service for an unlawful purpose.

9. End of the agreement

The organisation can end the agreement on the terms it sets out. When the agreement ends, the organisation has 30 days to export its data, and we help it do so. No later than 30 days after the agreement ends, we erase all of the organisation's data from our server, including the encrypted copies of the vaults, the pending PDFs and its shops' Outlook connections, and confirm in writing what was erased. Backup copies are erased as they rotate out in the normal way, at the latest 12 months after the erasure.

10. Governing law

These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. The courts of the judicial district of Montreal have jurisdiction.

11. Changes

We may change these terms by publishing the new version at this address. A significant change is announced to the organisation at least 30 days before it applies.

12. Contact

Logiciels Writ, attention Benjamin Garcia: [email protected].